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PRIVACY POLICY

1. About this Policy

IKTD Pty Ltd (Trading as I Know The Designer) (IKTD) is committed to protecting your privacy and handling personal information in an open and transparent way.

This Privacy Policy explains how IKTD collects, uses, discloses and stores personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect personal information including:

  • name, email address and phone number;
  • residential or project address;
  • business name and ABN (where applicable);
  • photographs or videos of private residences;
  • floor plans, layouts and design documents;
  • lifestyle and preference information; and
  • payment information (processed by third-party providers and not stored by IKTD).

We do not intentionally collect sensitive information.

3. How We Collect Personal Information

We collect personal information when you:

  • create an account or membership;
  • submit information through our website or member portal;
  • upload files or documents;
  • communicate with us by email; or
  • participate in virtual consultations.

Virtual consultations are not recorded unless expressly agreed.

4. How We Use Personal Information

We use personal information to:

  • provide interior design services;
  • manage memberships and accounts;
  • communicate with you;
  • process payments;
  • improve and develop our services;
  • meet legal and regulatory obligations; and
  • send marketing communications where permitted.

5. De-Identified Information and AI

IKTD may use de-identified or anonymised information for internal purposes, including analytics, service improvement, and development or training of internal tools or artificial intelligence systems.

IKTD does not use identifiable personal information to train AI models and does not sell or license client data.

6. Disclosure of Personal Information

We may disclose personal information to:

  • service providers who support our operations (including hosting, membership platforms, payment processors, video conferencing providers and analytics services);
  • professional advisers;
  • suppliers or contractors where required to provide services; and
  • regulators or authorities where required by law.

7. Overseas Disclosure

Some service providers store or process data outside Australia, including in the United States.

We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.

8. Marketing Communications

We may send marketing communications to free-tier users and members. You may opt out at any time using the unsubscribe function or by contacting us.

We do not sell or share marketing lists.

9. Website Analytics and Cookies

IKTD uses cookies and similar technologies to operate its website and improve user experience.

These technologies may collect information such as:

  • IP address;
  • device type and browser information;
  • pages visited and interactions with the website; and
  • general usage and performance data.

This information is used for purposes including:

  • website functionality and performance;
  • analytics and insights; and
  • improving our services and user experience.

IKTD may use third-party analytics providers to assist with these functions. These providers may store or process data outside Australia.

You can control or disable cookies through your browser settings. However, this may affect the functionality of the website.

10. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

11. Data Retention

We retain personal information only as long as reasonably necessary for service delivery, legal compliance, dispute resolution, portfolio and operational purposes.

12. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

13. Complaints

Privacy enquiries or complaints may be directed to:

Email: hello@iknowthedesigner.com.au

We will investigate and respond within a reasonable period.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.